At Letzscan, we prioritize the satisfaction and security of our customers. Due to the nature of our products and their intended use for safeguarding lost items, we maintain a strict no-return policy.
1. Understanding Our No-Return Policy: Once a product is purchased, it cannot be returned or exchanged for any reason, including but not limited to, change of mind, dissatisfaction with the product, or any other personal reasons.
2. Product Defects: In the rare event that a product is received in a defective condition or is damaged during transit, customers are advised to reach out to our customer support immediately. We will review the issue on a case-by-case basis and provide appropriate assistance.
3. Canceling Orders: Orders cannot be canceled once they have been placed and processed. Please ensure all details, including product selections and shipping information, are accurate before finalizing your purchase.
4. Refunds: Given our no-return policy, refunds will only be provided in exceptional circumstances and at the sole discretion of Letzscan. Any approved refunds will be processed via the original payment method used during the purchase. Any refund if approved, will be processed within 15 Days after approval.